Unfortunately, our current capacity doesn't allow us to offer customization service at the moment.

Our keycap set is standard ANSI layout with 114 keys that can fit 61/68/84/87/96/98/104 layout keyboards. Our keycaps are Cherry profile compatible with any Cherry MX switches and MX-style clones. 

Please contact us within 24 hours after the order is placed, and we'll help with your request ASAP [ within 48 hours Mon -Fri, weekends might have a delay]. A refund will be issued accordingly and the customer is responsible for the transaction fee. Please be aware that we are not responsible for any fees that are applied by the buyers' bank company when issuing a refund.

Please drop us a request to contact@cerakey.com for cancellation.

You can purchase items on Cerakey using the following forms of payment: Paypal / Credit or Debit Card / Apple Pay

Yes. We do offer worldwide shipping and shipping fee varies depending on your location. If your country is not on the list, please contact us.

Please contact us via contact@cerakey.com with your order number and the correct shipping info, we will update accordingly. Please be noted that updated information will only be shown in our internal system.
Address adjustment is only applicable for orders which have not been shipped out yet.

As soon as you place your order on the website, our goal is to send it out within 48 working hours. It’s not a guarantee, but it is our goal to process and ship your order out as fast as possible. Whenever there is a big batch for sale, it will usually take at least 5 ~ 7 working days to get your order shipped.(except holidays)

Please contact us within 24 hours once an order has been placed. We only accept cancellations for orders that have not been shipped out yet.

Cerakey provides 1 year free replacements for any faulty keycaps after you receive the products.

• In case of missing keycaps, damaged keycaps, warped / deformed keycaps or keycaps with uneven legends , the buyer must contact us within 21 days of delivery for replacements.

 • For fading legends or legends that seem to crack we offer a 1-year free replacement service. 

• Two different stem sizes are glued into our keycaps to support the height of the cherry profile. Our workers glue them in with utmost care. In case you find a keycap that has a different stem height in the same row and therefore sit higher or lower on the stem of your switch, contact us within 21 days of delivery for replacements. 

Please contact by e-mail: contact@cerakey.com or you can create an after-sale support ticket in our Discord Channel. For faster handling please include product photos showing all the defects and your order number. We will respond accordingly.

For any business inquiry, please feel free to write us an email at business@cerakey.com. Our team will contact you very soon for further details.

Cerakey team can't wait to hear more about your fancy ideas. Please tell us more via email - business@cerakey.com It would be cool if you can share any briefs, requirements, or designs, the more details the better. Our team will get back to you very soon.